HoPay
Discover
Products
More
Getting Help & Support
Find answers to common questions and get support for HoPay Wallet.
Getting Started
What is HoPay Wallet?
Is HoPay Wallet free to use?
Which cryptocurrencies are supported?
How do I create a new wallet?
How do I import an existing wallet?
Can I have multiple wallets?
Security & Recovery
What happens if I lose my recovery phrase or passphrase?
Is HoPay Wallet custodial?
How do I back up my wallet?
Transactions & Fees
Why is my transaction pending?
How can I reduce network fees?
How do I swap tokens?
Troubleshooting
Why can't I send crypto?
My transaction failed. What should I do?
Why is my balance not updating?